The flight-booking services that Cheap Fly Travels offers (including other services and fees like Convenience & Service Fees) are non-refundable. In case of cancellations, please ensure that they are done over a call only.
While there’s no specific timeline we can share, it usually takes 60-90 days to get the refund processed. This period is calculated from the time you initiate a request for refund until it reflects in your bank account.
Once you raise a cancellation request with our customer service agent, we will send you an email confirming the same. This confirmation doesn’t imply that you qualify for the refund but serves as an acknowledgment of your request.
Post this, we work with the suppliers and try getting the waiver which depends a great deal on the airlines and the supplier rules. Once we have closely worked with them, we share the supplier’s decision. Please note that we are totally dependent on the suppliers and airlines here. If the refund is approved, we’ll notify you about the same. However, the refund will take time to reflect in your bank account.
*Our service fees associated with the original travel are non-refundable.
**All refund fees are charged on a per ticket per person basis.
However, if we are able to get a waiver for this fee from the airline/supplier, we will release the same to you.
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